We can help with programming and troubleshooting on the following systems
Avaya Partner ACS, Avaya IP500 OFFICE
RING CENTRAL PROBLEMS!
Lucent Legend Lucent Magix
NEC DSX 1000 2000, NEC Electra
Nortel Norstar, BCM 200/400 BCM 50 BCM 450
Panasonic TA6/24 TAW8/48 TDA50g TDA100 TDA200 TDA600 TDE100 TDE200,600 NCP500 NCP1000
Any HOSTED SYSTEM 8x8 etc.
Panasonic Residential Service at your Home.
ACD also works on phone systems at residences and homes by appointment.
Panic button located below, please press now.
8x8 Vonage Comcast Verizon Telepacific Hosted
Hosted systems companies tell you its "Plug and Play" but sometimes its not and you may need help
How much does it cost for ACD to come onsite?
125.00 per hour and 50.00 trip depending on geographic location
Time and Materials (T&M)
- This is a perfect fit for companies that may only need our services on an as-needed basis. Generally businesses with standard telephony needs select this option.
Enterprise Level Support
Our Enterprise Service Contracts cover labor and applicable PBX equipment which includes system cards and power supplies for mission critical applications where time is of the essence. We will recommend a customized PBX crash kit for your companies backups. Contracted customers receive immediate remote support and/or onsite support within 2 hours.
- Minimum contract term: 3 months
Remote access, when allowed/provided by you, the client, allows our technicians to quickly address issues and possibly resolve them immediately. Support is provided byeither having direct access to the client system, by phone or via an ACD TELECOM LogMeIN rescue session. This option is provided for all service support levels.
- Remote support is billed in 1 hour increments. Remote support is 85.00 per hour.
- Please fill out the Service Request form below or email us; firstname.lastname@example.org