Dowd & Guild Inc. Case Study Panasonic Solution
The Challenge: Dowd & Guild Inc. and their headquarters in San Ramon, California, needed to implement a communications solution for their corporate network and 11 locations in the western United States. Dowd and Guild has a sales office in Cerritos, California and through utilizing public warehouses in the region, wanted to provide efficient and expedient service to their customers. They needed a robust and feature-rich telecom system that would help implement a reliable communications solution. They had an older model Panasonic KX-TD 1232 Digital Super Hybrid system with approximately 45 7400 series phones. They did not want to install a new system so were seeking to upgrade their system to reduce costs. Also, they sought to stay with current ‘green’ trends by recycling corporate telephony product if at all possible.
Dowd & Guild Corporate Office
14 Crow Canyon Court #200
San Ramon, CA 94583-1668
The Solution: ACD Telecommunications was selected by Dowd & Guild’s Operations Manager, Burt Rivera, to upgrade their telecommunication infrastructure with the latest Panasonic IP-PBX solution. Rivera chose ACD Telecommunications because of their recommendation to modernize their communications interface, streamline their ability to manage and administrate system functions easily and to deploy SIP/VoIP extensions to gain connectivity to their office & warehouse locations across the western United States, including Hawaii.
ACD Telecommunications was also able to preserve the corporate identity of Dowd & Guild in that they requested the most ‘green’ solution possible; in that ACD Telecom was able to recommend and re-use existing equipment. Specifically, all of their 7400 series phones were able to be refurbished and redeployed in their existing office environments through one simple interface. ACD Telecom was able to effectively demonstrate the valuable return of investment by choosing the Panasonic product offering. ACD effectively demonstrated the forward compatibility that has been a hallmark of the telecom platform for many years.
Dowd & Guild ultimately selected ACD Telecommunications to install the Panasonic KX-TDE 200 system, a converged IP-PBX system that supports up to 256 total extensions and 128 CO lines, and the KX-TVA200 voice processing system with 12 ports. The system was installed alongside a much needed enhancement of conferencing capabilities, which was a Konftel conferencing solution provided by ACD Telecom as well.
About Dowd & Guild
“Founded in 1986 in Northern California by Tom Dowd and Howard Guild, Dowd and Guild Inc. covers the 11 states west of the Rocky Mountains and we recently expanded into the South Western states of Texas, Oklahoma, Louisiana and Arkansas. We are headquartered in San Ramon, California with a sales office in Cerritos, California. By utilizing public warehouses in the region, we provide efficient and expedient service to our customers. Dowd and Guild Inc. is well positioned to support the paint and coatings, inks, adhesives, composites, building products, plastics and related specialty chemical industries. We buy and resell products or act as a sales agent for our suppliers. You will find our sales, customer service and administrative staff to be experienced, knowledgeable and solution oriented.
We are actively seeking acquisitions of other chemical and container distributors or sales agencies in the Western United States. In addition, we are always looking for professional, experienced salespeople interested in a career with a rapidly growing company. Interested salespeople should email their resume to email@example.com for consideration.”—provided by Dowd & Guild