Panasonic Phone System Enables Simplified Communications to Take Root at Los Angeles County Arboretum & Botanic Garden.
The Los Angeles Arboretum & Botanic Garden was looking to upgrade its existing telephone system to one that was current, easy to use and flexible. With their existing equipment, changing auto attendant or voice mail settings meant filing a formal request with a third party—a cumbersome process that could take up to a month for implementation.
In early 2011, The Los Angeles Arboretum Foundation issued a proposal request for a new phone system. Of the six companies who submitted bids, Panasonic emerged as the Foundation’s top choice. The Foundation hired Datafone Communications to install the Panasonic KX-TDE200 system, a converged IP-PBX system that supports up to 256 total extensions and 128 CO lines, and the KX-TVA200 voice processing system with 12 ports. Datafone additionally installed a series of Panasonic digital telephones including one KX-DT343, nine KX-DT333s and thirty-four KX-DT321s totaling forty-four extensions throughout the six on-site buildings. The system was installed alongside the existing telephone system in the Arboretum’s conference facility storage room, where temperatures were known to reach up to 100º F. Unlike competing vendors who stipulated air conditioning be part of the solution, Panasonic was confident that its system could withstand the heat. Additionally, other systems required new cabling—a costly proposition, especially for nonprofits like the Foundation. The Panasonic phone system used existing cabling and worked alongside the existing system.